Refund policy

At Great Fuels, product quality and customer satisfaction are important to us. Since we sell food and consumable products, we are unable to accept returns simply because of a change of mind or personal taste preference.

However, we will assist you if there is a genuine problem with your order.

Eligible Cases

You may contact us for a replacement or refund if you receive:

  • A damaged product
  • A defective product
  • An expired product
  • An incorrect product
  • A product that is materially different from what you ordered

Please contact us within 24 hours of delivery so that we can investigate the issue.

How to Raise a Request

Email us at info@greatfuels.co.in and include:

  • Your order number
  • Your name and registered contact details
  • A brief description of the issue
  • Clear photographs and/or video showing the product and issue
  • Photographs of the outer packaging, shipping label, and product packaging

Please retain the product and original packaging until your request has been reviewed.

We may be unable to process a claim if sufficient photographic or video evidence is not provided.

Food Product Returns

For hygiene and food-safety reasons, food products generally cannot be returned once delivered.

We do not offer refunds or replacements for:

  • Change of mind
  • Personal taste preferences
  • Products that have been substantially consumed
  • Issues reported after the specified reporting period
  • Damage caused by improper storage or handling after delivery
  • Incorrect shipping information provided by the customer

This does not affect claims for products that were damaged, defective, expired, or incorrectly supplied.

Replacement

If your claim is approved, we may offer a replacement of the affected product at no additional cost.

If a replacement is unavailable or not reasonably possible, we may offer an appropriate refund.

Refunds

If a refund is approved, it will generally be initiated to the original payment method used for the order.

After the refund has been initiated, the time required for the amount to appear in your account may depend on your bank, card issuer, UPI provider, or payment gateway.

Order Cancellation

If you wish to cancel an order, please contact us as soon as possible at info@greatfuels.co.in.

We will try to accommodate cancellation requests if the order has not yet been processed or dispatched.

Once an order has been dispatched, cancellation may no longer be possible.

Great Fuels also reserves the right to cancel an order in situations including product unavailability, pricing or listing errors, suspected fraudulent transactions, payment issues, or delivery-service limitations. If payment has already been received for an order cancelled by us, the applicable amount will be refunded.

Contact

For refunds, replacements, damaged orders, or cancellations:

Great Fuels
Email: info@greatfuels.co.in
Website: greatfuels.co.in